CUSTOMER CARE
Each object offering is handmade with 爱♡ by the artist (Lu 露露) with the utmost care and intention to create pieces that will live with you for years to come. We provide free repairs for life on all of our products (accessories, apparel, etc.) for any damages caused by normal wear and tear. To request a repair, please reach out to us through our contact form below.
We provide free gift wrapping if you'd like to purchase a gift for a loved one! Leave us a note at check out, or email us to specify your request. We will not include an order invoice for gift requests.
SHIPPING + RETURNS
All orders will be processed within 2 business days after being placed, with the exception of commission work. Each offering will be shipped with tracking via USPS and arrive within 1-3 business days. For international orders, allow 3-4 weeks delivery time.
We are not responsible for lost mail or packages damaged by the carrier. Please contact us with any questions or concerns regarding your order, and we will do our best to assist you.
All of our products are thoughtfully packaged using eco-friendly shipping supplies. We use upcycled shipping supplies whenever possible. Please reuse or recycle your product's packaging and support our efforts to reduce waste and give love to our Mother Earth.
At this time, we do not accept returns or exchanges. If you are unsatisfied with your purchase upon arrival, please contact us for further assistance.
PAYMENT METHODS
We accept most major credit cards, debit card, PayPal, Apple Pay, and Google Pay.